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Appointments can generally be booked up to 6 weeks in advance, consulting times are detailed on the home page.
Most appointments with the doctors are of 15 minute duration. Some consultations particularly with the nurse may take slightly longer.
If you are able to advise the receptionist what your appointment is for we can allocate suitable time aside with the nurse.
Please advise the receptionist if you wish to see a particular doctor, and they will be able to advise on availability.
If you feel that you need to see a doctor immediately and your symptoms are giving you real cause for concern, please telephone our reception on 01672 870388 and we will give you a time for an urgent appointment.
Alternatively if you feel that it is life threatening dial 999 immediately.
You can now access additional Primary Care Services in the evening and at weekends.
Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekends. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointments at another practice.
These appointments are available 18:30 - 20:00 Monday - Friday, Saturdays, Sundays and bank holidays. Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse of Health Care Assistant. We are keen to balance the importance of continuity of care with the convenient access for patients, while ensuring that the service is safe.
To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.
For more information, please contact your usual GP Surgery.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
If the doctor feels that your symptoms require further investigation, he/she may refer you to see a hospital consultant.
Under the NHS e-Referral system your referral is made electronically at the time of your consultation with your GP.
The benefits are:
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text/letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
